Refund Policy

1. Overview

Higdon Home Network LLC operates as a referral and coordination service, connecting clients with trusted third-party home service providers. Because we do not directly perform the services rendered, our refund policy is limited to fees or payments made directly to Higdon Home Network LLC.

2. Payments to Higdon Home Network LLC

Refunds may be issued in the following circumstances:

• Duplicate Payments: If you are mistakenly charged more than once for a service coordination fee.

• Cancellations: If you cancel a paid service coordination before the referral or scheduling process has begun.

• Service Not Delivered: If we are unable to connect you with a provider within a reasonable timeframe, and no services were rendered.

To request a refund, email Matt@higdonhomenetwork.com within 14 days of your transaction. Please include your name, date of transaction, and the reason for your request.

3. Payments to Third-Party Providers

Any payments made directly to contractors, vendors, or service providers referred by Higdon Home Network LLC are not covered by this refund policy. You will need to contact the provider directly to resolve:

• Service quality disputes

• Scheduling issues

• Refund or warranty requests

We are happy to assist with communication, but we do not control third-party policies or issue refunds on their behalf.

4. Non-Refundable Items

The following are non-refundable:

• Service coordination fees for completed referrals

• Incentive program rewards (e.g., free yard mowings, warranty perks) once redeemed

• Fees associated with promotional offers or milestone bonuses

5. Need Help?

We’re here to ensure a smooth experience. If you have questions about this policy or a specific transaction, contact us:

Email: Matt@higdonhomenetwork.com